14个外贸投诉处理邮件模板 （2）

Dear John Smith,

Please accept my apologies for the poor service that you received from one of our staff on [some date].

I agree with you that it was totally not acceptable; however, let me assure you that this is a singular incident. We don’t endorse such behaviour. The inappropriate thoughts that were expressed are not in line with our mission and views. We train our staff very well but sometimes bad things happen.

In response to this unfortunate incident, we are going to [refund your money, give you a discount]. Also, the necessary disciplinary actions have been taken. We will make sure to implement additional precautions to improve our services. If there is anything that I can do for you, please inform me.

Thank you for your understanding. Looking forward to doing business with you again.

Best regards,

Lily Lee